Radio Interview About Leadership & Data
Had the opportunity to talk about leadership, optimization, and data on WLKF recently. My favorites things!
Had the opportunity to talk about leadership, optimization, and data on WLKF recently. My favorites things!
Chuck McDanal is the owner of StudioC and has more than 25 years of experience in a range of roles, from managing an IT department to working as an editor; from directing a large operation to leading an internet startup and creating a 501(c)(3) nonprofit from the ground up. He has extensive experience in process improvement, data analytics, coaching, mentoring, facilitation, strategic planning, managing and leading. Chuck also is a Certified Analytics Professional, an RRCA-certified running coach, has a certificate from the Wharton School in Business Analytics, is a Six Sigma Black Belt, and is a professional coffee roaster. He has served on multiple community boards and organizations, which currently includes the Lakeland Symphony Orchestra and Lakeland Vision. He is a graduate of Leadership Lakeland and Leadership Polk, and was Chair-elect of Leadership Lakeland Class 36 and Chair of Class 37. Chuck was named 2020 Businessman of the Year by the Lakeland Chamber of Commerce. He recently published a book called “Human Training,” which is available on Amazon and through other resellers.
Measurements are useful, but when they become your target, your goal, they are no longer useful metrics. On top of this, we naturally optimize the activities we measure, so if we look at the wrong things, we will often go about our day the wrong way. Think about standardized testing in our schools. For all…
There are so many beautiful ways to look at data, and the best of them paint a picture the numbers alone might not show so readily. From classics such as Snow’s cholera map or Minard’s Napoleon map, to your basic spreadsheet charts, entire specialties are devoted to depicting information in a useful way. So what…
It crept up on us slowly, over time. The survey. Just a minute. Just a few questions. A bit of our time. Now they are the lifeblood of customer-experience metrics. Watch how many you get in a week, and it will probably surprise you. They come at the end of many web site visits, service…
Seems like an unnecessary question. But most of us know it’s not. When we have good people in our organizations, we love to see them do well and grow. So let’s take a minute to think about what WE are doing to foster that. Did you promote a shiny employee to a managerial role? How…
Chuck McDanal was honored for his work in the community as the Lakeland Chamber of Commerce’s Businessman of the Year for 2020. “To be recognized for the work I do at Studio C helping organizations and leaders do more and be more successful means the world to me,” said Chuck after the annual gala, which…
We started Part I (leadership, read it here), by noting that we see companies and organizations writing heartfelt posts and emails, first during the pandemic, and now because of the racial wounds hurting the nation. Initially, I kept my own feelings confined to a circle of family and friends. As important as these issues are,…