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We started Part I (leadership, read it here), by noting that we see companies and organizations writing heartfelt posts and emails, first during the pandemic, and now because of the…

We see companies and organizations writing heartfelt posts and emails, first during the pandemic, and now because of the racial wounds hurting the nation. Initially, I kept my own feelings…

So many times we go to do something online and we are asked for all sorts of information. Let’s think about this in two buckets: What does the company or…

Chuck talks with the CFDC about starting a business in Lakeland: When you think of innovative, progressive cities where people are moving to start a business, Austin, Nashville, and Charleston…

Measurements are useful, but when they become your target, your goal, they are no longer useful metrics. On top of this, we naturally optimize the activities we measure, so if…

It crept up on us slowly, over time. The survey. Just a minute. Just a few questions. A bit of our time. Now they are the lifeblood of customer-experience metrics….

Seems like an unnecessary question. But most of us know it’s not. When we have good people in our organizations, we love to see them do well and grow. So…

Organizational Optimization is an awkward mouth of syllables, and it’s one of our main areas of focus here at Studio C. So what is it? If you are responsible for…

We talked with the Central Florida Development Council about one of our favorite topics! Take a look. Why Leaders Should Be Using Data to Improve Decision-Making

An absurd thing in my collection of absurd things is a retired safe from a bank ATM. I needed to move it to my new office, which meant rolling it…