We started Part I (leadership, read it here), by noting that we see companies and organizations writing heartfelt posts and emails, first during the pandemic, and now because of the racial wounds hurting the nation. Initially, I kept my own feelings confined to a circle of family and friends. As important as these issues are,…
We see companies and organizations writing heartfelt posts and emails, first during the pandemic, and now because of the racial wounds hurting the nation. Initially, I kept my own feelings confined to a circle of family and friends. As important as these issues are, they didn’t seem relevant to my data and coaching work. But…
So many times we go to do something online and we are asked for all sorts of information. Let’s think about this in two buckets: What does the company or organization actually NEED from you to conduct whatever business you are doing? And what else are they asking for? For most things, when you get…
Chuck talks with the CFDC about starting a business in Lakeland: When you think of innovative, progressive cities where people are moving to start a business, Austin, Nashville, and Charleston might come to mind. Now add Lakeland to that mix. Polk County’s largest city landed at No. 30 on the 2020 Surge Cities list compiled…
Measurements are useful, but when they become your target, your goal, they are no longer useful metrics. On top of this, we naturally optimize the activities we measure, so if we look at the wrong things, we will often go about our day the wrong way. Think about standardized testing in our schools. For all…
It crept up on us slowly, over time. The survey. Just a minute. Just a few questions. A bit of our time. Now they are the lifeblood of customer-experience metrics. Watch how many you get in a week, and it will probably surprise you. They come at the end of many web site visits, service…
Seems like an unnecessary question. But most of us know it’s not. When we have good people in our organizations, we love to see them do well and grow. So let’s take a minute to think about what WE are doing to foster that. Did you promote a shiny employee to a managerial role? How…
Organizational Optimization is an awkward mouth of syllables, and it’s one of our main areas of focus here at Studio C. So what is it? If you are responsible for some or all of an organization, let’s put you in one of three buckets: Things could be better, but you’re not sure what to do;…
We talked with the Central Florida Development Council about one of our favorite topics! Take a look. Why Leaders Should Be Using Data to Improve Decision-Making
An absurd thing in my collection of absurd things is a retired safe from a bank ATM. I needed to move it to my new office, which meant rolling it down a ramp on a heavy-duty furniture dolly. Since I wasn’t sure how much weight I’d be holding back and whether it would crush me,…